Comparison
UserApprovedvs.Hotjar
Hotjar gives you heatmaps and session recordings. UserApproved gives you diagnosed revenue-leak issues with fixes. Most teams use both — we sit on top, not in the way.
Side-by-side comparison
Category
UserApproved
Hotjar
What you get
Diagnosed issues with severity, revenue impact, and fixes
Heatmaps and session recordings (you interpret them)
Time to insight
Minutes — agents browse like real shoppers
Hours of watching replays to spot patterns
Setup
Zero-code — connect via OAuth
Tracking script on every page, event configuration
Coverage
Every page, every device, every audit cycle
Sessions you happened to record
Privacy & data residency
Synthetic shopping sessions — no real-user PII captured
Real-user session capture — privacy-policy and consent overhead
Catches issues that never happened (yet)
Yes — agents try to break checkout, payments, mobile flows
Only what you observe in real sessions
What you get
UsDiagnosed issues with severity, revenue impact, and fixes
HotjarHeatmaps and session recordings (you interpret them)
Time to insight
UsMinutes — agents browse like real shoppers
HotjarHours of watching replays to spot patterns
Setup
UsZero-code — connect via OAuth
HotjarTracking script on every page, event configuration
Coverage
UsEvery page, every device, every audit cycle
HotjarSessions you happened to record
Privacy & data residency
UsSynthetic shopping sessions — no real-user PII captured
HotjarReal-user session capture — privacy-policy and consent overhead
Catches issues that never happened (yet)
UsYes — agents try to break checkout, payments, mobile flows
HotjarOnly what you observe in real sessions
Hotjar is great for understanding behavior. UserApproved is built for catching what's broken. Many of our customers keep Hotjar for exploratory research and use UserApproved as the always-on diagnostic layer.
Uncover what's hiding on your site
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