Question 1

How is this different from Google Analytics or Hotjar?

Accepted Answer

GA4 tells you what happened. Hotjar shows you recordings nobody has time to watch. Neither tells you why conversion dropped or what to fix. We connect your analytics, browse your site like a real shopper, and deliver a diagnosis with root cause, severity ranking, and fix instructions — in minutes, not weeks.

Question 2

Do you just find issues, or help me fix them?

Accepted Answer

Both. Every finding includes severity ranking, estimated revenue impact, and step-by-step fix instructions. For straightforward issues (config changes, CSS, copy), we provide the exact code or steps. For complex changes, we deliver detailed specs your dev team can implement. You decide what to action first.

Question 3

Why a subscription? Can't I just do a one-time audit?

Accepted Answer

Your site isn't the same site next month. Your team ships changes, you launch campaigns, browsers update, competitors move, and your traffic mix evolves. A one-time audit finds what's broken today — our continuous audits and metric alerts catch the new issues that keep appearing.

Question 4

What's the ROI? How do I know this pays for itself?

Accepted Answer

At our founding member rate, you need to catch one issue worth $300+ in monthly revenue to break even. Our first audit typically finds 3–5 critical issues worth $5K–$20K each. For a $50M brand, a 0.5% conversion drop is ~$20K/mo lost. The math works if we catch even one issue per year — and we catch them every cycle.

Question 5

How is this different from a CRO agency?

Accepted Answer

Speed, cost, and honesty. Agencies charge $10–25K/mo, work on 4–6 week cycles, and tend to sugar-coat the findings. We deliver findings in minutes at a fraction of the cost — every issue ranked by severity and revenue impact, no sugar coating. Most brands use us alongside their agency: we catch what breaks between agency cycles.

Question 6

What integrations do you support?

Accepted Answer

We connect to Google Analytics (GA4), Google Ads, Meta Ads, Shopify, and more. Your ad spend data from Google Ads and Meta Ads is correlated with on-site conversion data to show which campaigns are driving revenue vs. which are sending traffic to broken experiences. No code to install — just connect your accounts and we start analyzing.

Question 7

What kind of brands is this for?

Accepted Answer

Ecommerce brands doing $5M–$100M+ in annual revenue. If you have enough traffic that a 0.5% conversion improvement meaningfully moves the needle — and you've outgrown guessing but can't justify a $15K/mo agency — we're the right fit. Works with any platform. Zero code to install. First findings in minutes.

Help & Support

What to do first

Getting Started

Daily Workflow

AI Strategist

Reports & Collaboration

Social & Competitor Intel

Pipeline & Execution

Settings & Team

Frequently Asked Questions

Contact Support

Legal

Help & Support

What to do first

Getting Started

Setting Up Your StoreConnect your store and data sources to start getting CRO insights.

Run or Share a Free AuditGet a lightweight CRO read before your team commits to a full setup.

Daily Workflow

Triage CRO IdeasReview ideas from audits and daily intel, then decide what deserves execution.

Run and Review AuditsUse audit artifacts as evidence for CRO Ideas and Pipeline work.

Use Intelligence Feed as Your Daily InboxTrack Intel Briefs from Store Intel, Metrics Intel, Competitor Intel, and Social Intel.

Using Your Analytics DataYour GA4 and Shopify metrics in one unified view, with cross-platform context your analytics tools can't provide alone.

AI Strategist

Ask the AI Strategist in the AppGet source-backed answers from your store data, reports, files, and URLs.

Bring UserApproved Into SlackDiscuss insights with your team and the AI strategist where execution already happens.

Reports & Collaboration

Collaborate on ReportsUse reports to discuss evidence, leave notes, and prepare next steps as a team.

Social & Competitor Intel

Use Social Intel and Competitor IntelUnderstand what customers and competitors are doing while the intel is still fresh.

Configure Your Project ContextReview workspace details, brand context, customers, and competitors in Settings.

Pipeline & Execution

Manage Committed Work in PipelineTrack committed CRO ideas from decision to execution and outcome.

Running Pre-Launch ChecksCatch regressions before your customers do.

Settings & Team

Set Up Team and Client AccessGive collaborators the right level of access without slowing execution.

Move Faster With Command SearchJump to pages, settings, audits, Pipeline, and common actions from the keyboard.

Frequently Asked Questions

Do I need to install any code on my website?

What ecommerce platforms does UserApproved support?

How do I disconnect an integration?

How are the AI buyer personas generated? Are they based on real data?

Can I use UserApproved alongside my CRO agency?

Can my whole team access the findings and reports?

What is the difference between CRO Ideas, Pipeline, Audits, and Intelligence Feed?

When should I commit an idea to Pipeline?

Can I use Pipeline with Jira, Linear, Slack, or my existing project tracker?

How do I use UserApproved in Slack?

What is the difference between the free audit and a full project audit?

Can I share a report with a client or stakeholder who does not have an account?

What data does UserApproved access from my store?

Is my store data shared with anyone or used to train AI?

What happens to my data if I cancel?

How do I change my plan or manage billing?

Why can't I run more audits?

How do I delete my account?

Contact Support

Legal