Patient enrollment optimization for telehealth

EnrollmorepatientsatalowerCAC

Turn more paid clicks into enrolled patients. UserApproved improves intake completion and brings eligible, consented abandoners back, without adding to your engineering backlog

See your biggest enrollment leak and the first fix worth running

HIPAA compliant · Your team approves every patient-facing change

Where the money goes today

Paid clicks: 10,000
Intake started: 4,000
Intake completed: 1,200
Enrolled: 720
Intake abandoned: 2,800

Illustrative funnel on 10,000 monthly paid visitors. More than nine in ten paid clicks never reach an enrollment. Recovery reaches the abandoners whose consent is on record.

The two leaks

CAC rises in two places

Too few patients finish intake. Too few abandoners come back.

Most teams know about both. What they do not have is the engineering and growth capacity to work them every week, so the intake sits where it was a year ago while the spend keeps climbing.

How it works

Two ways we lower your CAC

We run both programs for you. Raise completion, recover abandoners, and let every result improve what happens next.

Completion

Turn more intake starts into enrollments

Each patient gets a journey shaped around their context, not the same static form for everyone. We learn where cohorts hesitate and propose the next improvement automatically.

Built on telehealth intake journeys we have taken apart question by question.

Adapt the path, sequencing, and reassurance to the patient in front of you
Catch broken and underperforming steps with automatic QA
Ship and measure improvements without joining the engineering queue

Step completionlive

Eligibility94%

Clinical history61%

Checkout78%

Experiment readyShorten clinical history and move reassurance before question six

Recovery

Bring qualified abandoners back to where they stopped

We identify consented patients who leave, choose the right recovery path, and return them to their saved step rather than the beginning.

Shaped by recovery programs we have run across email, SMS, and mail.

Email, SMS, phone, and direct mail under your consent rules
Outreach reflects where the patient stopped and what likely caused it
Every recovered enrollment attributed to its channel and campaign

Recovery queuedconsented

“You were almost there. Pick up at clinical history, everything you entered is saved.”

Returned to step 4 of 9 · enrolled

Every cohort improves the next journey

Intake behavior reveals where the next cohort may hesitate. Recovery outcomes improve who to contact, when, and with which message. Each result informs the next approved change, while health answers stay out of growth analytics.

Observe

See where cohorts hesitate and abandon.

Propose

Turn the strongest signal into one change.

Approve

Your owners review anything patient-facing.

Learn

Feed the result into the next decision.

Intake learning improves recovery · Recovery learning improves intake

Model the upside

What would more enrollments do to your CAC

Enter what you spend and how many patients you enroll today, then set an improvement target.

Monthly paid media spend$300,000

Patients enrolled per month720

Enrollment lift you would call a win40%

Your target, not our forecast.

Enrollment gain+288patients from the same media spend

Modeled CAC reduction29%from $417 to $298

More enrolled patients, with no additional media spend

Today$417 CAC

At your target$298 CAC

Equivalent efficiency$85,714

Illustrative model based on your inputs. Equivalent acquisition efficiency is not guaranteed cash savings or a forecast.

Customer story

Eden turned a complex patient journey into a focused test plan

We evaluated Eden's GLP-1 journey across eight patient personas. The work distilled 60+ observations into five priorities, then moved the strongest pricing-continuity and checkout opportunities into live tests.

8/8Validated

5Priorities

2Tests

See the Eden work

“Your focus on audience-specific insights is more effective and provides greater value than traditional CRO tactics that simply attempt to hack success.”

Ryon Flack

Director of Web, Conversion & User Analytics, Eden

The engine was proven in DTC ecommerce first+325%conversion lift$340Krevenue protected60%less time per audit

Keep your clinical stack, improve everything before it

Run intake on UserApproved or improve the journey you already have. Your EMR, clinical review, pharmacy, payments, and CRM stay exactly where they are.

Your trafficStays yours

Paid social and search · Affiliate and creator · Email and SMS lists

UserApprovedThe layer we run

Landing page and intake journey, ours or yours · Eligibility, consent, and checkout · Drop-off recovery across channels · Experiments, reporting, and measurement

Your clinical stackUntouched

EMR and clinician review · Pharmacy routing and fulfillment · Payments, CRM, and reporting

Built for regulated growth

Your clinical rules stay protected

PHI stays under HIPAA safeguards: Patient data is collected, stored, and passed under HIPAA safeguards, separately from anything the growth work touches.
Health answers stay out of growth analytics: Clinical responses and journey behavior are separated by design, so optimization never runs on health data.
Clinical protocol stays yours: Eligibility rules and clinical logic are locked. We change the experience around them, never the medicine.
Works with the systems you have: Whether we run the intake or improve yours in place, we hand off to your EMR, pharmacy routing, payments, and CRM. No replatforming of your clinical stack.
Every change is attributable: Role-based access and an audit trail of who proposed, approved, and shipped each version of the journey.

One engine, adapted to each care journey

Weight lossHair lossWomen's healthHormone healthPet & animal health

Common questions

Find what is raising your CAC

Where patients drop out
Which abandoners may be recoverable
The first completion or recovery program worth running

One journey to start · no replatforming · humans approve every change

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